Last updated: 22 September 2026
This policy covers www.firstglasssolutions.co.nz, run by First Glass Solutions Ltd (“we”, “us”). It explains the personal information the website and its quote forms collect, how we use it, who else handles it, and how to ask for a copy or a correction.
What the quote forms collect
When you request a quote, the form asks for:
- your name and phone number (required)
- your email address (optional)
- your address
- the service you need and your message
- any photos or files you choose to upload
- on the pet doors page, the pet and glass details you enter, such as measurements
The form also sends, with your enquiry:
- the page you sent it from
- how long the form took to fill in, which helps us spot automated spam
- a short record of your visit in that browser tab: the pages of this site you viewed, the website that referred you, any advertising or campaign tags in the link you arrived on (for example Google, Microsoft or Meta click identifiers), and whether you tapped a phone, email or outside link
That visit record is kept in your browser’s session storage. It only leaves your browser if you send an enquiry, and it resets after 30 minutes without activity or after 4 hours.
If you phone or email us directly, we use the details you give us to reply.
How we use it
- to quote your job, contact you about it and carry out the work
- to check whether an enquiry looks like spam. Enquiries that look suspicious are labelled for review, not deleted
- to understand which pages and adverts lead to enquiries
Photos are used for quoting and are not published without your permission.
Where your enquiry goes
The form is handled on our website host, Cloudflare. Your enquiry and any attachments are emailed through Resend, an email delivery service, to our business inbox at [email protected]. That inbox is hosted by Microsoft 365.
A short record of each accepted enquiry (the service, your name and reference numbers) is kept in an enquiry tally used by us and our website provider, PlainBlack, for up to 400 days.
Analytics and advertising tools
The live website uses these tools:
- Google Analytics, to measure visits and which pages lead to calls, emails and enquiries. We do not send your contact details to Google Analytics.
- Google Ads conversion tracking, to measure which adverts lead to calls, emails and enquiries. When your enquiry is accepted, your email address and phone number are sent to Google Ads with that conversion so Google can match it to an ad click.
- Microsoft Clarity, which records how visitors use each page (clicks, taps and scrolling) as session recordings and heatmaps. An enquiry email to us can include a link to the recording of that visit. The link uses Clarity’s reference numbers, not your contact details. The pet door quote form is masked from recordings.
- Meta Pixel, which tells Meta (Facebook and Instagram) when a page is viewed, when a phone or email link is tapped, when a gallery is used, and when an enquiry is accepted, with the type of service. We do not send your contact details to Meta.
These tools use cookies and similar technologies, and collect information such as your IP address, device and browser type, and the pages you view. Each provider handles that information under its own privacy policy.
Other content from outside providers
- The website’s fonts load from Google Fonts, which means your browser connects to Google.
- The contact page shows an embedded Google Map.
- Links to Facebook and Instagram take you to those sites, which have their own privacy policies.
Information stored overseas
Cloudflare, Resend, Google, Microsoft and Meta are based outside New Zealand, so your information may be stored or processed overseas.
How long we keep it
- Enquiry emails: as long as we need them to quote, do the job and keep our business records
- The enquiry tally record: up to 400 days
- The visit record in your browser: up to 4 hours
- Analytics and recordings: Google Analytics keeps visit data for up to 14 months. Microsoft Clarity keeps session recordings for 30 days, and a small sample of recordings and heatmaps for up to 9 months
Your rights
Under the Privacy Act 2020 you can ask for a copy of the personal information we hold about you, and ask us to correct it. To do either, or to ask a question about this policy, contact us:
- Email: [email protected]
- Phone: 07 571 1336
- Privacy officer: Josh Tredinnick
If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.